Support & Help
We're here to guide you on your mystical journey
Quick Help
Getting Started
New to palm reading? Learn how to take the perfect palm photo and interpret your first reading.
Soulmate Features
Discover how to use coin-based soulmate compatibility readings and understand your results.
Account & Settings
Manage your account, delete data, or update your preferences.
Frequently Asked Questions
🎭 Is Palmira's palm reading accurate?
Palmira is designed for entertainment purposes only. Our AI-generated readings are meant to inspire creativity and provide thoughtful reflection, but they should not be considered scientifically accurate predictions or used for important life decisions.
🖼️ Do you store my palm images?
No, we do not store your palm images. Your photos are processed temporarily for analysis using secure cloud infrastructure, then immediately deleted from our servers. Your privacy is our priority.
💳 How do coins work?
Palmira uses a coin system for soulmate compatibility features. All purchases are managed through Apple's App Store, and coins have no real-world value outside the app.
🗑️ Can I delete my account and data?
Yes, absolutely. You have complete control over your data. You can delete your account and all associated data through the app settings. Your reading history is stored locally and syncs via CloudKit, which you can also manage through your iCloud settings.
📱 What iOS version do I need?
Palmira requires iOS 16.0 or later. The app is optimized for modern iPhones and takes advantage of the latest iOS features for the best mystical experience.
💰 How do I request a refund?
All purchases are processed through Apple's App Store. To request a refund, please contact Apple directly through their support channels or visit Apple's Report a Problem page.
🔄 How often are new features added?
We regularly update Palmira with new features, improved readings, and enhanced mystical experiences. Updates are distributed through the App Store, and we notify users of significant new features.
Still Need Help?
Our mystical support team is here to assist you
Email Support
Send us your questions and we'll respond within 24 hours during business days.
Contact SupportIn-App Help
Access support directly from within the Palmira app for immediate assistance.
🎭 Remember: Entertainment Only
Palmira is designed for fun and inspiration. For serious health, financial, or relationship concerns, please consult qualified professionals.